Warranty Information

Notebook / Laptop / Netbook / Slate / Tablet

PRODUCT WARRANTY

  1. Consumers of Gigabyte/AORUS notebook products are protected for the notebook and its AC adapter from the date of purchase. Please confirm the detail and scope of the warranty service with the dealer you purchased the laptop from.
  2. GIGABYTE/AORUS offers a one-year limited warranty on the battery shipped with the Laptop from the date of purchase.
  3. The warranty service provided by GIGABYTE/AORUS notebook is valid from the date of purchase. Consumers are required to provide a valid receipt or invoice with the date of purchase and dealer being recognizable. If the Consumer cannot provide a valid proof of purchase, GIGABYTE/AORUS reserves the right to review and authorize the period of warranty service.
  4. To have the complete warranty service, Consumers must complete the product registration of global warranty service. Some of the services may not be available if the consumers have not completed the product registration process.
  5. The personal data collected during the product registration will be used by GIGABYTE and the authorized service centers for product service. Consumers can refer to the service contract of the product registration process for the authorized policies and the purpose of usage.
 

WARRANTY SERVICE

  1. When consumers have concerns of product quality during the period of product warranty, GIGABYTE/AORUS will provide services by the warranty content. The warranty content includes applying the replacement parts of the same specifications or provision of additional services by GIGABYTE/AORUS. The components provided by the repair service are still consistent with the same warranty criteria as the original products. Parts that have been replaced during service are property of Gigabyte/AORUS.
  2. To ensure the efficiency of warranty service. Gigabyte will provide repair services to Consumers based on the components supplied by the local authorized service center when Consumers request the service of global warranty in a different region.

    Example: An English keyboard will be applied on your laptop when you request a repair service in United State as default even if the product you purchased was shipped with a Chinese keyboard. You will need to wait for the shipment of the request parts if you ask for the specified components.

  3. GIGABYTE has provided an online query system of service status. Please prepare the RMA number with the information requested in the process to check the status of repair service. You can visit the query system easily by scanning the QR code as follows:

 

Exclusion of Warranty

  1. The product warranty does not cover the bundle accessories like software installation disc/user manual/related packaging consumables, and also the promotional gift items like peripheral devices/carrying bags/backpacks provided by GIGABYTE/AORUS.
  2. If there is any abnormality that cannot be attributed to Gigabyte/AORUS during the warranty period, it is not covered by the warranty. The Customer is responsible for the cost of service. Such as described below.
    • Natural disasters, accidents or the customer induced damage.
    • Unauthorized repairs and modifications.
    • Unauthorized dismantling or vandalism.
    • Use components not listed in the approved parts list (QVL) of GIGABYTE laptop products.
    • Operations for testing or evaluation.
  3. Gigabyte/AORUS reserves the right to determine the responsibility for failure according to the phenomena of issues where the Consumer does not use the product according to the product-related usage.
  4. The warranty for extended service or upgrade provided by the Resellers themselves shall be responsible by the Reseller as they promised. The Consumer shall not require service responsibility toward Gigabyte/AORUS.
  5. The global warranty will be voided if the warranty/serial-number sticker attached to the product is lost or unable to be recognized.
  6. GIGABYTE/AORUS Global Warranty provides the corresponding warranty service according to the local authorized items of each country. When the Consumer proposes the request of cross-regional warranty service outside region of purchase, the service will be provided according to the service availability of the warranty service location.
  7. The personal data in the notebook may be lost due to repairing purpose or the system restoring process. Consumers need to complete the backup of personal data before the product is sent for repair. During the repair process, Gigabyte/AORUS will not be responsible for personal data safety and rescue.
  8. Shipping and taxes: Shipping and taxes for global warranty will be responsibility of the User.
  9. It is recommended that Users choose the packaging material with complete protection or use the original packaging to send the product to ensure the safety of the product during the delivery. Gigabyte/AORUS will not be responsible for the loss/damage during transportation.
  10. The global repair center provides repairing services according to the authorized items. For the technical support requirement of product usage, please contact the local customer service center or eSupport according to the instructions.
  11. Gigabyte/AORUS Global repair Center will complete the repair service for you as soon as possible after receiving your product, but the repair time will be affected if the repair components are not available locally.
  12. The global repair service is only available for the complete system but not the individual modules only such as hard drives, SSDs, or memory.
  13. After the product has been used over the warranty period provided by GIGABYTE/AORUS, the corresponding service fee will be charged according to the repair/replace components and service items.

Logistics Service Partner

Canada
Tel: 1-866-366-6616
Office Hour: 8:30am to 5:00pm
Address: 107 Woodlawn Road West, Guelph, Ontario N1H 1B4
 
Hong Kong
Tel& Whatsapp : 852-66020889
HQ Office hours: 星期一至六 : 13:00- 20:00,日及公眾假期休息
Wechat 微信 : 66020889
Address: 5D, Sui Sing Bldg., 202 Cheung Sha Wan Rd., Sham Shui Po, Kowloon, H.K.
Address: 深水埗長沙灣道 202 號瑞星商業大廈 5 樓 D 室
E-Mail: support@junmax.com
 
Indonesia
Tel: +62 (21) 56973669 / 56950667
SMS Center: +628999999279
Address: Jl Tanjung Duren Raya 17A Blok A11 Kav 16. Jakarta Barat 11470
 
Korea - Seoul
Call Center: 1544-8166
Address: 서울특별시 용산구 청파로 100 나진12동 4층 11호
Address: NO.11, 4th Floor, Najin 12 dong, Chengpa-Rd 100, Yongsan-Gu, Seoul, South Korea
Please visit the website for more service center information.
 
Korea - Busan
Tel: 1544-8166
Address: 부산광역시 연제구 연수로 179 101동 B201호 (아이유파크)
Address: (IU PARK) B201,101dong,179, Yeonsu-ro, Yeonje-gu, Busan, South Korea
Please visit the website for more service center information.
 
New Zealand
Tel: 09-5718337
HQ Office hours: Monday to Friday, 9:00am~5:30pm.
Retail shop Office hours:
Monday - Friday:9:30am ~ 5:30pm
Saturday:10:00am ~ 5:00pm
Sunday:10:00am ~ 4:00pm.
Address: 587 Great South Road, Manukau, Auckland 2104, New Zealand
E-Mail: Gigabyte.Service@pbtech.co.nz
 
Singapore
Tel: 6452-4122 Ext 111
Address: Blk 4012, Ang Mo Kio Avenue 10, Techplace 1, #06-03, S(569628)
Operating hours: Mon – Fri 9am – 6pm, Closed on Sat/Sun and Public Holidays
Email: icare@corbell.com.sg
South Africa
Tel: 011 203 1000
Address: 152, 15th Road, Randjespark, Midrand,1685, Gauteng, South Africa
 

Authorized Service Partner

France
Tel: +33 820930489
Office Hour: 09:00 -12:30 ,14:00-17:00 (Mon-Fri)
Address: Allée Lech Walesa, Parc du Courcerin Lots D9 D10, 77185 Lognes, France
 
Italy
Hotline services: 199.309.314
Monday to Friday: 09.00 - 13.00 & 14.00 - 18.00
Address: Service Trade S.p.A. Via Palazzon, 46/C 35010 Campodoro (PD)
 
Japan
Local service hotline: 0570-001081
Address: 神奈川県川崎市多摩区登戸1669-1 大沢ビル 201
 
Malaysia
Hotline: (603)8026-6226
Office Hours: Monday to Friday : 9:00am to 6:00pm
Address: 1, Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor.
 
Spain
Tel: 902 78 74 69
 
UK
Technical support: 08442449999
Monday to Friday, 9am-6pm, excludes Saturday, Sunday and Public Holidays.
MendIT Ltd Unit 1 Magnesium Court Burnley Bridge Industrial Estate Burnley Lancashire England BB12 7BF
Website: www.mendit.com

GIGABYTE Service Center

Australia
Tel:+ 61 3 85429000
Address: Unit 1, 19-23 Clarinda Road, Oakleigh South, VIC 3167, Australia
 
China
Tel: 0769-81031046/83827162
建议: 未开通800电话或手机无法拨打800,请直接拨打直线电话021-63410189 转接3
服务时间: 星期一 ~ 星期五 上午9:00~12:00 , 下午13:00~18:00 法定节假日除外
Address: 广东省东莞市常平镇金美村常朗路66号金美科技园1号楼4楼401~405室
Address: Room 401~405,Gold Beauty Science Park Building No.1,Chang Lang Road No.66,Jin Mei Village,Changping town,Dongguan city,Guangdong province, P.R.China
 
Germany
Tel: +49 4025 33040 extension 4
Address: Bullenkoppel 16, 22047 Hamburg, Germany
 
Mexico
Tel: 01 800 220 4286
Address: Paseo de la Reforma número 373 Piso 17-A,Colonia Cuauhtémoc, México, D.F, Código Postal 06500.
 
Peru
Tel: (51-1) 4442741
Address: Av. Jose Larco 101 of. 602, Miraflores– Lima – Perú
 
Poland
Tel: + 48 71 352 41 46 wew. 21
Office hour: 9am-3pm
Address: Fabryczna 20 street, 53-609 Wroclaw, Poland
 
Taiwan
技術服務專線: 0800-079-800
Tel: (02)8913-1377
Address: 23142新北市新店區北新路三段205號B2F
Address: B2F., No.205, Sec.3, Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan(R.O.C)
 
USA
Tel: +1 626 8549338 op 4
Address: 17358 Railroad St, City of Industry,CA 91748, USA