Warranty Information

Notebook / Netbook / Slate / Tablet

  1. Warranty of GIGABYTE Notebook and AC Adapter is confirmed by the sticker on Notebook from the date of purchase. For example, 1year is meaning 1year warranty from the date of purchase. 2year is meaning 2year warranty from the date of purchase. AORUS Notebook and AC Adapter is covered two years warranty from the date of purchase.
  2. The battery is covered one year warranty from the date of purchase. The software, carry bag and other accessories that may be bundled are not covered by this warranty.
  3. For the warranty period to start from the date of purchase, users will have to register the product online by filling in the online registration form. We will not provide global warranty if users do not register the product online completely. When a repair request is made after the product has been registered, users will have to provide proof of purchase, which could be an invoice, stamped warranty card or delivery receipt to show the actual purchase date which would be the start date of the warranty. If no proof is shown or the product has not been registered, then the GIGABYTE/AORUS date of manufacture will become the effective start date for the warranty period.
  4. Warranty periods and warranty terms may vary depending on different products and the distributing territories, please confirm with the location where the original order was placed.
  5. If the product fails during normal and proper use within the warranty period, GIGABYTE/AORUS will, as its discretion, repair or replace the defective parts within the product, or the product itself, with functionally equivalent components as originally supplied, or upgrade, during the warranty period defined for the model, using new or refurbished parts or units. The ownership of the replaced defective parts will automatically be transferred to GIGABYTE/AORUS. All components repaired or replaced by GIGABYTE/AORUS Service Centers will be under warranty for the remaining period of your warranty. Localized components (i.e. Korean keyboard, etc.) serviced outside the country of localization, will be serviced with components conforming to the country of service. For example, if your unit was purchased with a US keyboard, and you travel to China where your keyboard requires service, your US keyboard will be replaced with a Chinese keyboard.
  6. GIGABYTE/AORUS LCD Panel Warranty :
    • Definition of bright dot/ black dot : Bright dot defects appear as pixels that are always lit or “ON”. Black dot defects appear as pixels that are always dark or “OFF”, or in abnormal color.
    • Does not provide ZERO BRIGHT DOT FREE and ZERO BLACK DOT FREE guaranty service.
    • Defects below found in first 30 days of the end user purchasing, LCD panel can be replaced once in the service center nearby. Nevertheless, claimer needs to provide the invoice to prove it within first 30 days.
      • Bright dot: more than 3 dots
      • Black dot: more than 4 dots
      • Total bright and black dots : more than 5 dots (In any place)
    • Notice: Any claim case, if over our guaranty period, will only be treated as regular RMA process. The service only focuses on functional repair. The guarantee will not be offer for LCD replacement.
 

Disclaimer

  1. GIGABYTE/AORUS will not be held responsible for any damages arising from the use of this product due to malfunction, negligence, acts of nature, accidental damage or abuse. This includes, but is not limited to, procurement of substitute goods or service; loss of use, data, or profits; or business interruption however caused. If the product has been physically damaged, abused, or damaged due to the environmental factors, unauthorized repairs or tampering, liquid damage, usage not conforming to the proper operating instructions, as laid out in the user guide, etc then this will void the entire warranty of the product.
  2. If the warranty sticker or serial number is damaged, defaced or removed, this would void the global warranty on the unit.
  3. GIGABYTE/AORUS Global service is when you send the product to GIGABYTE/AORUS authorized service center not in the country of original purchase. The service we provide is based on a Limited Warranty Service.
  4. GIGABYTE/AORUS shall not be responsible for any lost or damaged data, software or other materials stored or preserved on the product. GIGABYTE/AORUS strongly recommends that Customer maintain a complete date backup and disaster recovery plan.
  5. All transportation costs and tax fee incurred during the global service period will need to be paid for by the end user.
  6. For safe delivery and receipt of the product, end users should keep the original packaging for transportation to the authorized repair center. GIGABYTE/AORUS will not cover any loss or damages during transportation.
  7. GIGABYTE/AORUS Global Warranty only covers the repair service to the product. For additional technical service, advice and support, please contact your local distributor.
  8. Upon receiving your repair request of global service, we will process it in an expedite manner. However, the service time for repairs will vary depending on the availability of component material stocked at that particular service site.
  9. Any pre-disassemble parts will not be guaranteed. Please return full system for repair.

Logistics Service Partner

Canada
Tel: 1-866-366-6616
Office Hour: 8:30am to 5:00pm
Address: 107 Woodlawn Road West, Guelph, Ontario N1H 1B4
 
Hong Kong
Tel& Whatsapp : 852-66020889
HQ Office hours: 星期一至六 : 13:00- 20:00,日及公眾假期休息
Wechat 微信 : 66020889
Address: 5D, Sui Sing Bldg., 202 Cheung Sha Wan Rd., Sham Shui Po, Kowloon, H.K.
Address: 深水埗長沙灣道 202 號瑞星商業大廈 5 樓 D 室
E-Mail: support@junmax.com
 
Indonesia
Tel: +62 (21) 56973669 / 56950667
SMS Center: +628999999279
Address: Jl Tanjung Duren Raya 17A Blok A11 Kav 16. Jakarta Barat 11470
 
Korea - Seoul
Call Center: 1544-8166
Address: 서울특별시 용산구 청파로 100 나진12동 4층 11호
Address: NO.11, 4th Floor, Najin 12 dong, Chengpa-Rd 100, Yongsan-Gu, Seoul, South Korea
Please visit the website for more service center information.
 
Korea - Busan
Tel: 1544-8166
Address: 부산광역시 연제구 연수로 179 101동 B201호 (아이유파크)
Address: (IU PARK) B201,101dong,179, Yeonsu-ro, Yeonje-gu, Busan, South Korea
Please visit the website for more service center information.
 
New Zealand
Tel: 09-5718337
HQ Office hours: Monday to Friday, 9:00am~5:30pm.
Retail shop Office hours:
Monday - Friday:9:30am ~ 5:30pm
Saturday:10:00am ~ 5:00pm
Sunday:10:00am ~ 4:00pm.
Address: 587 Great South Road, Manukau, Auckland 2104, New Zealand
E-Mail: Gigabyte.Service@pbtech.co.nz
 
Singapore
Tel: 6452-4122 Ext 111
Address: Blk 4012, Ang Mo Kio Avenue 10, Techplace 1, #06-03, S(569628)
Operating hours: Mon – Fri 9am – 6pm, Closed on Sat/Sun and Public Holidays
Email: icare@corbell.com.sg
South Africa
Tel: 011 203 1000
Address: 152, 15th Road, Randjespark, Midrand,1685, Gauteng, South Africa
 

Authorized Service Partner

France
Tel: +33 820930489
Office Hour: 09:00 -12:30 ,14:00-17:00 (Mon-Fri)
Address: Allée Lech Walesa, Parc du Courcerin Lots D9 D10, 77185 Lognes, France
 
Italy
Hotline services: 199.309.314
Monday to Friday: 09.00 - 13.00 & 14.00 - 18.00
Address: Service Trade S.p.A. Via Palazzon, 46/C 35010 Campodoro (PD)
 
Japan
Local service hotline: 0570-001081
Address: 神奈川県川崎市多摩区登戸1669-1 大沢ビル 201
 
Malaysia
Hotline: (603)8026-6226
Office Hours: Monday to Friday : 9:00am to 6:00pm
Address: 1, Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor.
 
Spain
Tel: 902 78 74 69
 
UK
Technical support: 08442449999
Monday to Friday, 9am-6pm, excludes Saturday, Sunday and Public Holidays.
MendIT Ltd Unit 1 Magnesium Court Burnley Bridge Industrial Estate Burnley Lancashire England BB12 7BF
Website: www.mendit.com

GIGABYTE Service Center

Australia
Tel:+ 61 3 85429000
Address: Unit 1, 19-23 Clarinda Road, Oakleigh South, VIC 3167, Australia
 
China
Tel: 0769-81031046/83827162
建议: 未开通800电话或手机无法拨打800,请直接拨打直线电话021-63410189 转接3
服务时间: 星期一 ~ 星期五 上午9:00~12:00 , 下午13:00~18:00 法定节假日除外
Address: 广东省东莞市常平镇金美村常朗路66号金美科技园1号楼4楼401~405室
Address: Room 401~405,Gold Beauty Science Park Building No.1,Chang Lang Road No.66,Jin Mei Village,Changping town,Dongguan city,Guangdong province, P.R.China
 
Germany
Tel: +49 4025 33040 extension 4
Address: Bullenkoppel 16, 22047 Hamburg, Germany
 
Mexico
Tel: 01 800 220 4286
Address: Paseo de la Reforma número 373 Piso 17-A,Colonia Cuauhtémoc, México, D.F, Código Postal 06500.
 
Peru
Tel: (51-1) 4442741
Address: Av. Jose Larco 101 of. 602, Miraflores– Lima – Perú
 
Poland
Tel: + 48 71 352 41 46 wew. 21
Office hour: 9am-3pm
Address: Fabryczna 20 street, 53-609 Wroclaw, Poland
 
Taiwan
技術服務專線: 0800-079-800
Tel: (02)8913-1377
Address: 23142新北市新店區北新路三段205號B2F
Address: B2F., No.205, Sec.3, Beixin Rd., Xindian Dist., New Taipei City 231, Taiwan(R.O.C)
 
USA
Tel: +1 626 8549338 op 4
Address: 17358 Railroad St, City of Industry,CA 91748, USA