保固資訊

筆記型電腦(Notebook) /行動電腦(Netbook) /平板電腦(Slate & Tablet)

產品保固

  1. 技嘉/AORUS 筆記型電腦的消費者,自購買日起,即依法享有筆記型電腦及其電源供應器的保固服務。請於購買時與銷售單位確認您所享有的保固服務及內容。若您購買的產品為二手或是整新福利品,技嘉將依相關規定提供有限的保固服務,相關額外保固條件可參考保固條款第四項說明,由銷售單位為您提供。
  2. 隨 技嘉/AORUS 筆記型電腦包裝內所搭載的電池,自購買日起享有 一年期有限保固服務。
  3. 技嘉/AORUS 筆記型電腦所提供之產品保固服務自購買日當天起生效,消費者需出具可清楚辨識購買日期及銷售單位的收據或是發票作為有效憑證,若消費者無法出具有效購買憑證,技嘉/AORUS 將保留審議及授權保固服務期限之權利。
  4. 為享有完整保固服務,消費者必須完成全球保固的產品登錄,未完成產品登錄的消費者,無法利用需要產品認證的服務內容。
  5. 技嘉/AORUS 全球保固服務所登載之消費者個人資訊係供技嘉及其合作服務中心提供產品服務使用,相關資訊使用授權條款請詳閱產品登錄程序所提供的服務合約。
 

保固服務

  1. 當消費者於產品保固期內提出品質疑慮時,技嘉/AORUS 會依保固內容提供服務,保固內容包含更換相同規格之零件或提供額外服務,維修服務所提供的零件仍享有與原產品一致的保固服務。於維修服務中所更換下來的零件屬 技嘉/AORUS 所擁有。
  2. 為提供高效率的保固服務,當消費者提出全球保固服務需求時,技嘉會依送修當地授權服務中心所適用之零件為消費者提供維修服務。

    例如:即使您所購買的筆記型電腦配備了中文鍵盤,但當您到美國旅行而正好需要維修鍵盤時,在您沒有指定維修零件的情況下,您的鍵盤將被優先更換為英文鍵盤以便盡快完成維修作業。若您指定使用中文鍵盤進行維修,那您就需要等待中文鍵盤運送到當地進行維修作業。

  3. 技嘉針對維修服務提供線上查詢系統,消費者可透過以下的網站與QR code查詢到筆電的維修進度,請依頁面說明檢具 維修單號驗證資訊,輸入之後即可以得知維修的進度。

 

保固排除條款

  1. 技嘉/AORUS產品隨機的配件如軟體光碟/手冊文件/包裝耗材及銷售活動所提供的贈品如便攜袋/背包/周邊裝置均不屬於產品保固範圍
  2. 保固期間內如有不可歸責於技嘉/AORUS之異常現象如下列所述,則不屬於保固範圍,客戶需自行負擔維修費用。
    • 天災、意外或是人為疏失
    • 未經授權的維修及改裝
    • 未經授權的拆解或是蓄意破壞
    • 使用未列舉於技嘉所承認的料件清單(QVL) 之零組件
    • 用於測試或評估的操作
  3. 當消費者未依產品說明使用導致產品受損,技嘉/AORUS 保有依異常現象判定故障責任之權利
  4. 代理商或銷售單位額外提供的產品保固或升級服務,應由代理商或經銷商依承諾提供服務內容,消費者不應將服務責任轉嫁與 技嘉/AORUS
  5. 產品機身所貼附之保固貼紙若遺失、髒汙或損毀致不可辨識時,將喪失全球保固之權利。
  6. 技嘉/AORUS 全球保固係依各國當地授權項目提供相關的保固服務,當消費者在非原購買國提出跨區保固服務請求時,將依當地可提供的保固服務內容提供相關服務。
  7. 產品內的資料可能因維修需求或重置系統而遺失,消費者需於產品送修前完成個人資料備份,維修過程中 技嘉/AORUS 將不負責個人資料的救援及維護。
  8. 運費與稅金:全球保固之運費與稅金將由使用者負擔。
  9. 為了產品收送之安全,建議使用者使用原包裝或可提供完整保護之方式進行產品運送,技嘉/AORUS將不負擔運送過程中之損失。
  10. 全球維修中心依授權內容提供維修服務,其他產品使用上的技術服務需求請依說明聯繫各地客服中心或是eSupport線上支援服務。
  11. 技嘉/AORUS全球維修中心於收到您的產品後,我們將盡快為您完成檢修服務,但維修時間將視實際當地是否備有所需維修之零組件而受到影響。
  12. 全球保固維修服務僅針對完整系統進行,恕不提供個別模組如硬碟、SSD或記憶體… 等單獨送修。
  13. 產品使用年限超過技嘉/AORUS所提供的無償保固期限後,將依故障項目及服務內容酌收相對應之服務費用

Logistics Service Partner

Albania
Service Center information
Mob: + 355 694051374
Office Hour: Monday-Thursday 8:30AM–16:30PM; Friday 8:30AM–15:30PM;Saturday 8:00AM–13:00PM;
Address: Autostrada Tirane-Durres km1, Rruga Industriale Dytesore (Midis VEKO & Mermer Bajraktari), Tirana 1000, Albania
Head office information
Mob: +355 69 20 29 941
Office Hour: Monday to Friday 08:30AM-17:15PM
Address: Rr. Murat Toptani, Gjergji Center, Tirana 1001, Albania
Bosnia and Herzegovina-Comtrade Distribution
Tel: +38733767255
Office Hour: Mon – Fri 8:30am – 17pm, Closed on Sat/Sun and Public Holidays
Address: Dzemala Bijedica 156 71000 Sarajevo
Cambodia
Tel: 017 797 200
Office Hour: 8:00AM to 5:00PM(Monday-Saturday)
Address: #3B22,St 110 Cofederration de la Russie , Sangkat Sras chork , Khan Doun Penh, Phnom Penh
Canada
Tel: +1 289 269 2506
Office Hour: 9:00am to 6:00pm
Address: 100 Leek Crescent unit3, Richmond Hill, ON L4B 3E6
Hong Kong
Tel& Whatsapp : 852-66020889
HQ Office hours: 星期一至六 : 13:00- 20:00,日及公眾假期休息
Wechat 微信 : 66020889
Address: 5D, Sui Sing Bldg., 202 Cheung Sha Wan Rd., Sham Shui Po, Kowloon, H.K.
Address: 深水埗長沙灣道 202 號瑞星商業大廈 5 樓 D 室
Korea
Seoul
Call center: 1544-8166
Address: 서울 센터 – 서울시 용산구 청파로 100 4층 11호 (한강로3가, 나진상가 12동)
Address: NO.11, 4th Floor, Najin 12 dong, Chengpa-Rd 100, Yongsan-Gu, Seoul, Republic of Korea
Busan
Call center: 1544-8166
Address: 부산 센터 – 부산광역시 연제구 연수로 179 101동 B201호 (연산동,아이유파크-후문상가)
Address: No.B201, 101dong, 179, Yeonsu-ro, Yeonje-gu, Busan, Republic of Korea
New Zealand
Tel: 09-5712418
Office hours: Monday to Friday, 9:00AM~5:00PM
Address: 726D Great South Rd, Penrose, Auckland 1061
Singapore
Tel: 6452-4122 Ext 111
Address: Blk 4012, Ang Mo Kio Avenue 10, Techplace 1, #06-03, S(569628)
Operating hours: Mon – Fri 9am – 6pm, Closed on Sat/Sun and Public Holidays
South Africa
Tel: 011 203 1000
Address: 152, 15th Road, Randjespark, Midrand,1685, Gauteng, South Africa
Tunisia
Wintek
Tel: 21671906438/439
Office Hour: 8:30 AM to 5:30 PM
Address: Rue de l energie Solaire IMP N02 Z.I charguia 1 tunis
Website: https://www.wintek.com.tn/
E-mail: marwen.khadhraoui@wintek.com.tn
Vietnam
Tel: +84 2839250707
Address: 175 nguyen thi minh khai, Pham Ngu Lao ward, District 1, HCMC, Vietnam

Hanoi: TLC
Office Hour: Mon-Fri(08:15-12:00;13:15PM-17:30PM), Sat(08:15-12:00), Close on Sunday and public holiday
Address: 33 Thái Hà, Trung Liệt, Đống Đa, Hà Nội
Da Nang: Chi nhánh TTBH Viễn Sơn
Office Hour: Mon-Fri(08:00-12:00;13:00PM-17:30PM), Sat(08:00-12:00), Close on Sunday and public holiday
Address: 186 Lê Đình Lý, Hải Châu, Đà Nẵng
HCM: TTBH Viễn Sơn
Office Hour: Mon-Fri(08:00-12:00;13:00PM-17:30PM), Sat(08:00-12:00), Close on Sunday and public holiday
Address: 175 nguyễn thị minh khai, phường pham ngũ Lão, q1, TPHcm

Authorized Service Partner

Bangladesh
1000FiX Services Limited
Tel: +880 9604300600
        +880 1730701945
Office Hours: Saturday to Thursday 10:00AM--06:30PM
Address: 586/1, West Shewrapara (level 4), Mirpur, Dhaka 1216, Bangladesh
Belarus
MobiLAB
Tel: +375333332323
        +375447751751
Office Hours: 9.00 - 18.00
Address: BELARUS, Minsk region, Borovlyansky v/c, b.103/3-7
Croatia
Tel: +385 (0) 1 7002 476
Office Hour: Monday – Friday, 08-16 h
Address: Unska 2A, 10000 Zagreb
France
Tel: +33 185736997
Office Hour: 09:00 -12:30 ,14:00-17:00 (Mon-Fri)
Address: Allée Lech Walesa, Parc du Courcerin Lots D9 D10, 77185 Lognes, France
Greece
Premium Technologies
Tel: +302121041332
Office Hour: 08:30 - 17:30
Address: Alatsaton 3 – Nea Ionia - Athens
Indonesia
PT HSN TECH INDONESIA
Tel: (+62-21) 2992 2345
Office Hours: Monday to Saturday : 8:30am to 5:00pm
Note: Choose your country and select "Contact Us" page for more detail.
Israel
Tel: +972-73-2151900
Office Hour: 09:00 – 17:00
Address: Maklef 27St , Check Post , Haifa
Italy
Click Help
Tel: +390917829153
Office Hours: 9:00-13:00 ; 15:00-19:00
Address: Via luigi settembrini,29 - Palermo ( Italy )
Japan
Local service hotline: 0570-001081
Address: 神奈川県川崎市多摩区登戸1669-1 大沢ビル 201
Kazakhstan-LEDA Service
Tel: +7 (727) 22 22 901
Office Hours: Mon-Fri: from 10.00 to 19.00. Sat: from 10.00 to 18.00. Closed on Sun.
Address: Almaty, Zhibek Zholy av, b.104 a
Latvia (Baltics)
Tel: +37167460399
Office Hours: 9:00-18:00
Address: Slokas street 52F,Riga,Latvia
Malaysia
HighPoint Service Network, Malaysia
Tel: (603)8026-6226
Office Hours: Monday to Friday : 9:00am to 6:00pm
Address: 1, Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor.
Malta
Atom I.T. Repairs
Tel: +356 21422 934
Office Hours: 0930-1830Hrs Weekly | 0900-1300Hrs Saturday
Address: 24, Kurat Schembri street, Mosta, MST 1174, Malta (Europe)
Netherlands
Tel: +31 40 202 8709
Address: Hooge Zijde 7, 5626DC Eindhoven, The Netherlands
Nordic
Technical support: +46 (0)18 843 99 01
Monday to Friday, 08:00 – 17:00
Hållnäsgatan 15, 752 28 Uppsala, Sweden
Philippines
Highpoint Services Network, Philippines
Tel: +63 2 86721051
Office Hours: Monday to Saturday : 8:30am to 5:30pm
Note: Choose your country and select "Contact Us" page for more detail.
Romania
Tel: *4114 / 0742726843
Office Hours: Service Schedule: Monday – Friday 08:00 – 16:00 / Saturday 10:00 – 14:00
Call Center Schedule: Monday – Friday 09:00 – 18:00
Address: Bucharest, Str Orhideelor, Nr 27-29, Sector 1, 010953
Russia
Tel: +74952762255
Office Hours: Mon – Fri: 8 AM – 6 PM
Address: Please find our website for more detail.
Serbia Nepo System
Tel: +381 11 40 30 100
Office Hours: Mon-Fri 08am-5pm Sat 10am-2pm
Address: Cara Dusana 214, 11080 Zemun Belgrade
Slovenia
Tel: +386 (0)59 343 401
Office Hours: 8:00 until 16:00
Address: Glonarjeva 1, 1000 Ljubljana
Website: www.its-it.si
Spain
Tel: +34 910604828
Thailand
Highpoint Services Network, Thailand
Tel: +66 (0) 2153 9666
Office Hours: Monday to Friday : 8:30am to 6:00pm
Note: Choose your country and select "Contact Us" page for more detail.
Turkey
Tel: +90 212 288 52 96
Office Hour: 09:00 – 18:00 Monday to Friday
Address: Gülbahar Mah. Uysal Sok. No:3C Mecidiyeköy Şişli İstanbul
UK
Technical support: 01282418864
Office Hours: Monday to Friday 8.30am until 5pm
Address: Mend IT Ltd, Unit 1, Magnesium Way, Hapton, Burnley, BB12 7BF.
Please do not contact returns@gbt-tech.co.uk, since we support service only for components, excludes Server / Workstation / LAPTOP. Thank you.
Ukraine-F1 Center
Tel: 0-800-800-018
Office Hour: Mon.-Fri. 9:00 - 19:30; Sat. 10:00 - 16:00
Address: We have 7 service points:
- Kyiv, Mikhailo Lomonosov str., 48 (5-storey building)
- Kyiv, Dnieper Embankment, 33, shopping mall Arcadia
- Kyiv, Stepana Bandery ave. 21 (2nd floor)
- Kyiv, Andriy Malyshko str. 5
- Kyiv, Dmytrivska str. 3/7
- Kyiv, Velyka Vasilkivska str. 112
- Kyiv, Akademika Paladina ave, 16, TC Academ City

GIGABYTE Service Center

Australia
Tel:+ 61 3 85429000
National Tel: 1300 242 866
Address: Unit 1, 19-23 Clarinda Road, Oakleigh South, VIC 3167, Australia
China
Tel: 0769-83827162
建议: 未开通800电话或手机无法拨打800,请直接拨打直线电话021-63410189 转接3
服务时间: 星期一 ~ 星期五 上午9:00~12:00 , 下午13:00~18:00 法定节假日除外
Germany
Tel: +49 4025 33040 extension 4
Address:
Am Stadtrand 63
22047 Hamburg
Germany
Poland
Tel: + 48 71 352 41 46 wew. 21
Office hour: 9am-3pm
Address: Fabryczna 20 street, 53-609 Wroclaw, Poland
Taiwan
技術服務專線: 0800-079-800
Tel: (02)8913-1377
Address: 請參考台灣區服務網
USA
Tel: +1 626 8549338 op 4
Address: 17358 Railroad St, City of Industry,CA 91748, USA
India
Mumbai
Tel: 022-40037900
Address: Premises 1 & 2, 4thFloor, Star CJ Plaza, Apsara Cinema Building, Dr. D.B. Marg, Lamington Road, Grant Road (East), Mumbai - 400007, India
Service Hub working hours: 10:00 AM to 6:00 PM
Weekly Holidays: Every Sunday and 3rd Saturday of the month
India
Delhi
Tel: 011-40513750
Address: 701,702,703,704, 7th floor, Eros Apartment 56, Nehru Place, New Delhi - 110019, India
Service Hub working hours: 10:00 AM to 6:00 PM
Weekly Holidays: Every Sunday and 3rd Saturday of the month