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New hardware issue

Cause
  • Unsupported hardware.
  • Incomplete population of a memory bank.
  • Connection of the data cable, but not the power cable, of a new device.
Action
  • Be sure the hardware being installed is a supported option on the server.
  • If necessary, remove unsupported hardware.
  • Be sure the issue is not caused by a change to the hardware release. For more information, see the release notes included with the hardware.
  • Be sure the new hardware is installed properly. To be sure all requirements are met, see the device, server, and OS documentation.
  • Be sure no memory, I/O, or interrupt conflicts exist.
  • Be sure no loose connections exist.
  • Be sure all cables are connected to the correct locations and are the correct lengths.
  • Be sure other components were not accidentally unseated during the installation of the new hardware component.
  • Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current, and the correct version for the hardware is installed. For example, if you are using a RAID controller, you need the latest RAID Controller device driver. Uninstall any incorrect drivers before installing the correct drivers.
  • After installing or replacing boards or other options, verify that the system recognizes all changes to the hardware in the BIOS or in the options setup in UEFI System Utilities. If the new hardware is not configured properly, you may receive a POST error message indicating a configuration error.
  • Be sure all switch settings are set correctly.
  • Be sure all boards are properly installed in the server.
  • Uninstall the new hardware.
Soporte en línea
Para comprobar el estado de los tickets existentes, por favor ingrese esupport.gigabyte.com
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