GSM & GSM PLUS Advanced Replacement Service
CATEGORIES / BENEFITS STANDARD RMA PROGRAM ADVANCED REPLACEMENT SERVICE
Membership Level Standard Partner Valued Partner1 Premier Partner1
Qualified Products All GIGABYTE Motherboard Models GSM & GSM PLUS Motherboard Models
MOQ Required N/A 50+ Motherboards / month 200+ Motherboards / month
Product Warranty 3 Years from Purchase Date 3 Years from Purchase Date
Advanced Swap Service Depending on Availability 3 Years from Purchase Date
RMA Process Time 2-3 Business Days 1-2 Business Days2
Valid Credit Card Required Yes3 Yes3 No
Swap Q'ty Limit Depending on Availability No 10 pcs
Shipping Method
(Covered by GIGABYTE) 		Outbound, Ground Overnight Outbound, Ground Inbound (GSM & GSM PLUS MB’s only)
RMA Return to GIGABYTE 30 Days 14 Days of Submitting Service Request
Program Support Phone / E-mail / Website Hotline4 / E-mail / Website
1 GSM & GSM PLUS membership level will be re-evaluated quarterly.
2 For same business day processing, RMA request must be completed by 12PM (PST)
3 If valid credit card is required, the information must be submitted by 12PM (PST)
4 Hotline Service: +1-626-986-4278 (USA)

How to Request GSM & GSM PLUS Advanced Replacement Service
OPTION 1
For GSM & GSM PLUS motherboard replacement, contact GIGABYTE's Authorized Distributors within 30 days of purchase.
GIGABYTE's Authorized Distributors should provide replacement motherboard(s).
OPTION 2
Contact GIGABYTE for Advanced Replacement Service via E-mail or Website (GSM & GSM PLUS Models only)
GIGABYTE will send out replacement board(s) immediately after RMA request is completed.