GIGABYTE & AORUS Monitors:

Small and medium size LCD (under 40 inches): 3 years

Large-size LCD (40 inches or over) and OLED: 1 year

(Please find the details below)

*REGIONAL DIFFERENCES APPLY. The periods listed above are for general guidance. The specific calculation/determination of the actual warranty period for your product is in part dependent on factors such as the Dead on Arrival (DOA) period and RMA period, which are defined at the local level. Please contact your country’s distributor for further details on how the warranty period is calculated.

1. Definition of product after-sales service time:

◇ Dead on Arrival (DOA):

■ Policy may differ per region. Please contact your country's distributor.

◇ Return Merchandise Authorization (RMA):

■ Policy may differ per region. Please contact your country's distributor.

2. Return

◇ Within the DOA period:

■ Policy may differ per region. Please contact your country's distributor.

◇ Within the RMA period:

■ Policy may differ per region. Please contact your country's distributor.

1. During the stated warranty period, GIGABYTE / AORUS (“We”, “Us”) will for free, provide product repair services and if the product cannot be repaired, it will be replaced. The repairs and replacement service could still be subject to shipment fees for customers. Physical damage to the product caused by customers or due to shipping will not be covered by the warranty.

2. Small and medium size (under 40 inches) LCD monitor bright and dark dot warranty Bright and dark dot description and definition:

Bright Dots: non-performing pixels appearing as a red, green, blue, yellow, cyan, magenta, or white dots on a dark or black background.

Dark dots: dark non-performing pixels appearing as a black dot on a bright or white background (dots that light up abnormally under other background colors are also called dark dots).

◇ AORUS series

1) It's guaranteed there will be no bright dots on the whole panel area.

2) The method to determine bright and dark dots

■ The eye must be away from the screen by 35cm or more, ambient illumination must be greater than 200 Lux (for example a common office environment).

■ New products are guaranteed to be zero bright dot for 12 months. During 13~36 months after purchase, bright dots must be more than 3 dots (which refers to the 4th dot)

■ Dark dot warranty conditions: Dark dots must be more than 5 dots (which refers to the 6th dot)

◇ GIGABYTE series

1) The method to determine bright and dark dots

■ The eye must be away from the screen by 35cm or more, ambient illumination must be greater than 200 Lux (for example a common office environment).

■ Bright dot warranty conditions: Bright dots must be more than 3 dots (which refers to the 4th dot)

■ Dark dot warranty conditions: Dark dots must be more than 5 dots (which refers to the 6th dot)

1. If there are non-attributable malfunctions during the warranty period, such as (but not limited to) the following items (a-k), fees are required for maintenance. No fee will be charged if the product cannot be repaired but shipment costs may still apply.

a) Malfunctions or damage caused by damage not attributable to product materials or manufacturing flaws (such as pests, earthquakes, floods, fires, typhoons, collisions during transport, stains or scratches generated on the surface after use, squeezing, bumping, scratching, impacts, high temperature, inputting unsuitable voltages and corrosion, etc.)

b) Dismantling the device or performing your own maintenance.

c) Exceeding the allowed usage environment.

d) Damage caused by abnormal power supplies.

e) Intentional destruction.

f) Violation of instructions in the product manual.

g) Improper assembly or abnormal use.

h) Use of unauthorized accessories.

i) Failures caused by other products (equipment) other than the machine.

j) Screen burn caused by using the same fixed screen or cropped screen not in the monitor’s native scale on the monitor for extended periods of time.

k) Damages caused by not following the cleaning instructions below: Please wipe with a soft none abrasive cloth when cleaning the glossy surface. Do not spray cleaning products on the glossy surface directly, ensure to only use cleaners recommended for monitors. We recommended cleansers be diluted with water with a 1:10 ratio.

2. Fees are required for the testing, maintenance or repair of products with expired or void warranties. Quotes and maintenance will be based and performed on the condition of the monitor and the work needed.

1. If there is clear physical damage on the exterior, the products will not be covered by the warranty.

2. If the manufacturing sticker inside the product has been removed or damaged, it will no longer be covered by the warranty.

3. GIGABYTE / AORUS reserves the right to revoke / cancel warranty and after-sale services for products with no official Gigabyte labels, serial numbers, serial numbers that do not match the official product description or that cannot be identified. If you received the monitor in such a state, please contact the parties you purchased the monitor from.

1. When sending the product in for repairs, please use the original packaging material or appropriate materials if the original is not available (such as cardboard boxes, bubble wrap or Styrofoam etc.) to pack it. If damage occurs to the product due to improper packaging, the warranty will not be upheld.

2. Amendment/Updates. This warranty policy is subject to revisions and updates from time to time.

3. Warranties provided by agents or dealers or other 3rd parties are their responsibilities and may not be passed on to US.

4. If a failure or malfunctions occurs with the product within seven days of the consumer’s purchase, consumers must return the product to the dealer to replace it with a new product based on the warranty or invoice they provided. All items originally packaged with the product, including all accessories and original packaging must be included. Failures and malfunctions after seven days of the purchase date will be treated as maintenance.

5. If exterior flaws were generated on the new products after being purchased and used, consumers may not ask Us to replace it with new products. It will be treated as a maintenance case. Consumables, gifts and package materials included with the product are not in the scope of the warranty.

G.B.T., Inc.
Address: 17358 Railroad Street City of Industry, CA 91748
TEL: 1-626-8549338 Option 4