Warranty

Purchasers (“Purchaser” or “you”) of GIGABYTE / AORUS laptops, netbooks, slates and tablets (“Products”) are provided warranty protection from the date of purchase. Our warranty applies to brand new Products sold by authorized resellers, retailers, and distributors (“Suppliers”), and may not apply to items purchased “Used”, “Open-Box” or “Refurbished” unless expressly stated by GIGABYTE / AORUS. Our warranty does not apply to extended service warranties / upgrades issued by Suppliers themselves or other third parties; in such cases please send your claims / requests / inquiries directly to the third-party issuer.

Batteries.

GIGABYTE / AORUS provides a one-year limited warranty on the battery shipped with the Laptop from the date of purchase.

Proof of Purchase.

Purchasers are required to provide a valid receipt or invoice with readable date of purchase and dealer name. If you cannot provide a valid proof of purchase for a new product. GIGABYTE / AORUS reserves the right to reject warranty service or adjust the period of warranty service.

Registration.

To benefit from comprehensive warranty service, Purchasers must first complete product registration of global warranty service. Some warranty services may not be available if the consumers have not completed the product registration process. Register your Products at: https://member.aorus.com/global/login

Personal Data. The personal data collected during the product registration will be used by GIGABYTE / AORUS and the authorized service centers in accordance with our Privacy Policy
(https://profile.gigabyte.com/PrivacyPolicy.aspx?l=en-US), solely for the purposes of providing product service.

Should you encounter product quality issues during the warranty period, GIGABYTE/AORUS will provide repair/replace services in accordance with the applicable warranty terms. Replacement parts provided via warranty service will be of the same specifications and quality as the original parts, subject to the limitations below. Parts that have been replaced during service become property of GIGABYTE/AORUS.

When the applicable product warranty period has expired, a corresponding service fee will be charged according to the repair/replace components and service items.

GIGABYTE Global Warranty Terms

• Registration Requirement: To benefit from comprehensive global warranty service, you must complete product registration at the AORUS member site. https://member.aorus.com/global/login. Failure to do so may result in certain services being unavailable.
• Proof of Purchase: You must provide a valid receipt or invoice featuring a readable purchase date and retailers/dealer name.
• Qualified Purchases: The warranty applies to brand-new products from authorized retailers/dealer/resellers. Global warranty typically does not cover items purchased "Used," "Open-Box," or "Refurbished".

Warranty Limitations

GIGABYTE/AORUS Global Warranty provides warranty services according to the local authorized coverage of each country. When a consumer requests cross-regional warranty service outside the country of purchase, services will be provided according to the local warranty coverage.

Some services and/or parts may not be available in all countries. GIGABYTE authorized service center may repair or replace the products or the parts with comparable GIGABYTE/AORUS products available in that particular country/market or parts that comply with local standards. In the case where there is no comparable part available, our service providers will request the need to bring the unit back to the country of purchase for complete service.

To ensure the efficiency of warranty service, GIGABYTE will provide repair services to Purchasers utilizing components supplied by the local authorized service center when Purchasers request the service of global warranty in a different region.

Example: An English keyboard will be provided with your laptop as default when you request repair service in United States even if the Product you purchased was shipped with a Chinese keyboard. You will need to wait for shipment of requested parts if you ask for specific components.

• Repair Time: Service times depend on the local availability of parts. The GIGABYTE / AORUS Global repair Center will complete the repair service for you as soon as possible after receiving your Products but the repair time will be affected if the repair components are not available locally. You will need to wait for the shipment of the requested parts if you ask for specific components.
• Shipping and Import Costs: You are responsible for all shipping costs and taxes, custom clearance fees if any related to the global warranty.
• Packaging: We recommend you use high-level protective or original packaging when shipping items for warranty service. GIGABYTE is not responsible for damage during transportation.

Global repair centers provide repair services according to the authorized scope. For other technical service needs related to product usage, please contact your local customer service center or eSupport online support according to the instructions provided.

GIGABYTE provides an online query system for service status. To check the status of repair service, prepare your RMA number and be ready to provide any other information the query system requests. You can make a Repair Status Inquiry easily by going to:

https://www.gigabyte.com/Support/Consumer/Repair/Track

For more information about Service / Support, please click:

https://www.gigabyte.com/Support/Consumer

The Product warranty does not cover bundle accessories like software installation disc / user manual/related packaging consumables, or promotional gift items like peripheral devices/carrying bags/backpacks provided by GIGABYTE / AORUS.

Exclusions.

If there is any Product damage/abnormality that cannot be attributed to GIGABYTE / AORUS during the warranty period, such as the conditions described below, the Product will not covered by the warranty and the Purchaser will be responsible for the cost of service. GIGABYTE / AORUS reserves the right to make determinations regarding the cause of Product failure.
2-1. Natural disasters, accidents or customer induced damage.
2-2. Use of components not listed in the approved parts list (QVL) of GIGABYTE / AORUS laptop Product.
2-3. Abnormal Product use for purposes of testing or evaluation.
2-4. Purchaser does not use the Product according to the Product-related usage guidelines.

3rd Party Warranties.

The warranty for extended service or upgrade provided by Suppliers or other third party resellers shall be the sole responsibility of such third parties and not GIGABYTE / AORUS.

Serial Numbers.

The global warranty will be voided if the serial-number sticker attached to the Product is missing or unable to be recognized and the product/warranty status cannot be identified.

Loss of Data.

Personal data stored in the Product may be lost during the repair or the system restoring process. Purchasers need to complete the backup of personal data before the Product is sent for repair. GIGABYTE / AORUS will not be responsible for the loss and/or rescue of personal data during or after the repair process.

Shipping and Taxes.

Shipping and taxes for global warranty will be the responsibility of the Purchaser.

Packaging.

It is recommended that Purchasers choose packaging material that provides high-level protection or use the original packaging when shipping the Product to ensure the safety of the Product during delivery. GIGABYTE/AORUS will not be responsible for any loss/damage during transportation.