To ensure the most efficient technical support, for all warranty inquiries and service requests regarding GIGABYTE enterprise products, please prioritize contacting the authorized distributor or system integrator from whom the product was purchased. They will serve as the primary contact for processing RMA (Return Merchandise Authorization) and warranty-related matters. If the product was purchased directly from GIGABYTE, GIGABYTE will act as your direct service provider.

• Hardware-Only Coverage: This warranty applies strictly to hardware components and does not cover any software, drivers, or other peripherals provided with or bundled with the product.
• Warranty Start Date: Unless otherwise agreed upon in writing, the warranty period starts from the invoice date. For equipment that requires on-site installation and integration at the customer's premises, the warranty start date will be the date the equipment is fully installed and officially commissioned at the customer's site.
• Data Protection Disclaimer: GIGABYTE shall not be held liable for any loss, corruption, or damage to data, software, programs, or other attachments stored on or used in conjunction with the product. It is the Customer's sole responsibility to maintain proper backups. GIGABYTE does not provide data recovery or restoration services.

This warranty applies only to standard products sold through authorized channels that have not undergone unauthorized structural modifications. The specific terms of the purchase agreement or individual contract shall prevail:

• Standard Proprietary Hardware: Including but not limited to Servers, Barebone systems, Workstations, Add-in cards, Expansion modules, and Motherboards, a three (3) year limited warranty is provided under normal operating conditions.
• Immersion Liquid Cooling (ILC) Systems: A base warranty period of one (1) year applies to barebone systems.

• Direct Liquid Cooling (DLC) Systems: A base warranty period of three (3) years applies to barebone systems.
  - Manifolds and Cold Plates: Manifolds and Cold Plates manufactured by GIGABYTE have a base warranty period of one (1) year.
• Third-Party Components: CPUs, GPUs, memory, storage devices (SSD/HDD), and other components supplied by third-party vendors or not fully manufactured by GIGABYTE are subject to the warranty terms of the original manufacturer or the specific Purchase Order (PO).
• Extended Services: Requests for Extended Warranty, On-site Service, or other value-added services require a separate quotation and a formal written agreement. Please contact your GIGABYTE sales representative for further details.

If upon receiving a returned product, GIGABYTE’s RMA inspection confirms that the damage resulted from causes including but not limited to unauthorized disassembly, physical impact, unauthorized modification, external environmental factors (such as lightning, liquid ingress, or corrosion), or other instances of abnormal use, the product will be classified as Customer Induced Damage (CID). Under such circumstances, GIGABYTE reserves the right to decline warranty services or apply separate repair charges.