Intel 6 series chipset issues - Q&A

2011/02/09

Q: What is the problem with Intel 6series chipsets?
A:
As explained by Intel®, after a period of usage the SATA 2.0 ports on motherboards based on Intel® 6 series B2 stepping chipsets may experience decreasing performance. This issue applies to all motherboards based on Intel 6 series chipsets from every vendor. However, it will not be an issue for systems that connect to the SATA 3 ports only. Intel® announced this issue and stated that they stand behind their products and are committed to product quality in the following online alert: “Alert for Intel® 6 Series Express Chipsets and Intel® Xeon® C200 Chipsets users” which release by Intel, Jan 31st, 2011. http://www.intel.com/support/chipsets/sb/CS-032263.htm



Q: What models have been affect by this issue?
A:
All GIGABYTE P67/H67/P65/PH67 chipset motherboards with B2 stepping 6 series chipsets are effected. All other GIGABYTE models based on other chipsets are not affected, and GIGABTYE continues to be committed to the highest product and service quality standards.

Q: What action should I take if I have already purchased a GIGABYTE 6 series motherboard?
A:
Firstly, please determine your computer setup. No action will be needed if you only use the SATA 3 ports. If you are using the SATA2 ports, then there are possibilities that the device’s performance will decrease after a period of usage. To ensure the highest standard of customer support & services, GIGABYTE recommends that all customers who purchased GIGABYTE 6 series motherboards contact their local dealer (retail store where you purchased the motherboard) at the end of April for a motherboard exchange. GIGABYTE will provide an equivalent new motherboard replacement.

Q: What is the GIGABYTE swap policy for GIGABYTE 6series motherboards?
A:
GIGABYTE will provide a replacement motherboard with the new 6 series chipset onboard at the end of April in order to reduce any inconvenience to our customers who are affected by this issue.

Q: What is the SOP for GIGABYTE 6 series motherboard exchange?
A:
At the end of April please take your 6 series motherboard to the same store where you originally purchased it. If the product is not available at that time, please leave the series number and your personal contact details with the store and wait for further notice. If for any reason, you cannot get assistance through your original point of purchase, you may contact GIGABYTE directly. Please visit this website for detailed information at http://event.gigabyte.com/intel-6-series-swap-request/

Q: When will the replacement be available?
A:
According to Intel’s production plan, the 6 series B3 stepping chipset will be available by April, 2011. GIGABYTE will produce and ship replacement motherboards according to Intel’s chipset shipping schedule.

Q: For further information or enquiries regarding GIGABYTE 6 series motherboards, please contact your local disturber or visit the GIGABYTE website at http://www.gigabyte.us/.

To help our customers optimize SATA performance on their 6 series mobos, GIGABYTE has created an easy to use utility called the GIGABYTE 6 Series SATA Check that tells you if the SATA ports that you are using are in fact the affected Intel PCH SATA 2.0 ports.