Terms & Conditions
GLOBAL WARRANTY (EXCLUDING MAINLAND CHINA AND MACAU)
Ø GIGABYTE product warranty terms may differ for each region. The products are subject to regional limited warranty terms based on where the product was purchased.
Ø Consumers of GIGABYTE AI TOP system products receive warranty protection for the AI TOP system product from the date of purchase. This warranty applies for the period defined on the product webpage or the label sticker of the product. Our warranty applies to brand new Products sold by authorized resellers, retailers, and distributors (“Suppliers”), and may not apply to items purchased “Used”, “Open-Box” or “Refurbished” unless expressly stated by GIGABYTE .
Ø The warranty provided by GIGABYTE is valid from the date of purchase. Consumers are required to provide a valid receipt or invoice with the date of purchase and dealer being recognizable. If the Consumer cannot provide valid proof of purchase, GIGABYTE reserves the right to review and determine the period of warranty service or deny warranty service.
Ø To benefit from comprehensive warranty service, Consumers must first complete product registration for global warranty service. Some services may not be available if the Consumer has not completed the product registration process.
Ø GIGABYTE is not the manufacturer of software or operating systems and does not guarantee that software or operating systems will be free from errors, either in isolation or in combination with hardware. For operating system software pre-installed in your Product or purchased from GIGABYTE for use with your Product, GIGABYTE will assist the Consumer with (i) installation of the operating system software (ii) configuration of the operating system software; (iii) setup of the operating system software; and (iv) troubleshooting issues associated with the operating system software
Ø Personal data collected during product registration will be used by GIGABYTE and the authorized service centers for product service in accordance with our Privacy Policy.
WARRANTY SERVICE
Ø When consumers encounter product quality issues during the period of warranty, GIGABYTE will provide free services per the terms of the applicable warranty. Replacement parts provided via warranty service will be of the same specifications and quality as the original parts and will be provided with warranty criteria consistent with the original products. Parts that have been replaced during service become property of GIGABYTE.
Ø To ensure the efficiency of warranty service. GIGABYTE will provide repair services to Consumers utilizing the components supplied by the local authorized service center when Consumers request the service of global warranty in a different region.
Ø This warranty does not cover failure/damage caused by improper installation, operation, cleaning or maintenance, accident, misuse, abuse, non-GIGABYTE modifications to the product, any third-party software programs, normal wear and tear or any other event, act, default or omission outside GIGABYTE’ control. For further details, please see the Warranty Exclusions section of these warranty terms.
When using the product
Ø Read the user manual first and use the Product only according to the user manual.
Ø Periodically back up your data stored on the Product.
Ø Keep the original packaging. In case the Product needs to be returned for repair, original packaging provides better protection for the Product during transportation.
Ø Please refer to the manual and the GIGABYTE support website for troubleshooting solutions, before contacting customer service.
When contacting the GIGABYTE technical support
Ø Before contacting GIGABYTE technical support, ensure that You have the Product in front of You and that it is turned on, if feasible. Please also be ready to provide the Product’s serial number, the model’s name and proof of purchase
Ø You will be requested by GIGABYTE to perform some of the Product’s troubleshooting tasks or actions, which may include the following:
ü Restoring the Product’s operating system, factory-installed drivers, and applications to the factory default settings.
ü Installing updates, patches or service packs.
ü Running diagnostic tools and programs on the Product.
ü Allowing the GIGABYTE technical support agent to access the Product with remote diagnostic tools (when available).
ü Performing other reasonable activities requested by GIGABYTE, which will assist in identifying or resolving the problems.
ü If the problem is not solved remotely, you will have to return the Product to a GIGABYTE Repair Center (this process is called “RMA”). GIGABYTE will issue an RMA number for Your Product. Please record Your RMA Number for tracking purposes.
ü Describe the problem clearly and completely on the RMA request form.
ü Enclose a copy of Your sales invoice/receipt detailing the purchase of Your Product. (Please note: GIGABYTE reserves the right to request the original documents.) If you do not provide the requested documents for warranty validation, then the manufacture date of the Product as recorded by GIGABYTE will be deemed to be the start of Warranty Period.
ü Ensure that you have fully backed up all the data stored on Your Product and removed any personal, confidential, or proprietary information before any service process is started. You agree that GIGABYTE may delete any data, software, or programs installed on the Product without restoring them. GIGABYTE shall not be held liable for the permanent loss, damage, or misuse of your data.
ü Pack the Product in safe and stable packaging. The original packaging may be useful for this purpose. In any case, the packaging should meet the following requirements:
u Use a rigid box with flaps intact
u Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
u Wrap all items separately
u Use adequate cushioning material
u Use strong tape designed for shipping
u Do not use string or paper over-wrap
u Use a single address label that has clear, complete delivery and return information
u Place a duplicate address label inside the package
u Please do not send anything but the Product itself unless specifically requested by GIGABYTE.
u Please remove any accessories as well as any removable storage devices such as memory cards, discs, flash drives, from the Product. GIGABYTE shall have no liability for the loss, damage or destruction of accessories or removable storage devices, unless they are caused by willful or gross negligent acts by GIGABYTE.
ü Remove or provide any password that You assigned to the Product. If access to the Product is blocked by passwords, then GIGABYTE may not detect and repair all failures of the Product.
Ø GIGABYTE provides an online query system for service status. Please prepare the RMA number with the information requested in the process to check the status of repair service. You can visit the query system easily by scanning the QR code as follows:
RMA Methods
If RMA is necessary, below are the types of warranty support service that may be applicable to the product you have purchased. These services may not be available in all countries or regions, and may have fees or restrictions accordingly within different countries. For more details, please contact the GIGABYTE call center indicated on GIGABYTE support site at https://www.gigabyte.com/Support
Ø Carry-In
If it is required that the defective product be brought to a GIGABYTE repair center for repair, You need to pay for any transportation, taxes, or duties associated with transporting the product to and from the GIGABYTE repair center location. In addition, you are responsible for insuring any product shipped or returned to a GIGABYTE repair center and assume the risk of loss during transportation.
Ø Mail-In
You will be responsible for all shipping charges, taxes, and duties associated with sending the defective product to the GIGABYTE repair center, including any insurance coverage and the risk of loss or damage during transportation. Upon completion of the repair, GIGABYTE shall bear the shipping cost for returning the repaired product to you.
Ø Pick up & return
GIGABYTE repair center will pick up the defective product from your location, repair it, then return it to you. GIGABYTE will charge logistics and insurance fees for the service.
Warranty Exclusion
- The product warranty does not cover bundle accessories like software installation disc/user manual/related packaging consumables, nor promotional gift items like peripheral devices/carrying bags/backpacks.
- If there is any abnormality that cannot be attributed to GIGABYTE during the warranty period, it is not covered by the warranty. The Consumer will be responsible for the cost of service. Examples include:
- GIGABYTE reserves the right to determine the reason for failure/damage when the Consumer does not use the product according to the product usage guidelines.
- Warranties for extended service or upgrades as provided by Resellers shall be the sole obligation of Reseller themselves. GIGABYTE has no obligation to provide service under such 3rd party warranties.
- The warranty will be voided if the warranty/serial-number sticker attached to the product is lost or unable to be recognized.
- GIGABYTE Global Warranty provides the corresponding warranty service according to the local authorized items of each country. When the Consumer proposes the request of cross-regional warranty service outside region of purchase, the service will be provided according to the service availability of the warranty service location.
- The personal data in the AI TOP system product may be lost due to the repairing system restoring process. Consumers are advised to complete the backup of personal data before the product is sent for repair. GIGABYTE will not be responsible for personal data safety and rescue.
- Shipping and taxes: Shipping and taxes for warranty will be borne by the Consumers.
- It is recommended that Consumers choose the packaging material with high-level protection or use the original packaging to send the product to ensure the safety of the product during the delivery. GIGABYTE will not be responsible for the loss/damage during transportation.
- For technical support, please contact the local customer service center or eSupport according to the instructions.
- GIGABYTE repair Center will complete the repair service for you as soon as possible after receiving your product, but the repair time will be affected if the repair components are not available locally.
- The repair service is only available for the complete system and not the individual modules, such as hard drives, SSDs, or memory.
- After the product has been used beyond the warranty period provided by GIGABYTE, the corresponding service fee will be charged for labour and the repair/replace components.
