Solutions

Seek Solutions & Frequently Asked Questions (FAQ)

May 10, 2013
While installing drivers from the motherboard driver CD/DVD, why does system show “Found New Hardware Wizard” or stop installing?

Here is the recommended procedure when using Xpress install to install drivers for your system.
  1. After install operating system, please install drivers from motherboard driver CD/ DVD. Please insert the driver CD/DVD into system optical disk drive; the Xpress install window will pop up automatically. Please press the Xpress Install button to continue the process. (Please refer to picture 1 as below)
  2. The reason that percentage bar stops is that system need to take some time to load the driver files from CD/ DVD. Therefore, the percentage bar will stop progressing for a while. It is normal behavior. (Please refer to picture 2 as below)
  3. Please do not click the “Cancel” or “Next” button while the “Found New Hardware Wizard” window display. Also, please do not close the installation window or eject driver CD/ DVD at this moment. Please wait for three to five minutes until installation finish. Otherwise the installation may not able to complete successfully. Sometimes may even have to re-install the whole operating system. (Please refer to picture 3 as below)
  4. After waiting for three to five minutes, the installation will display a window shows “Please reboot your computer!”. (Please refer to picture 4 as below) Please click this button than restart system. The drivers will be installed successfully after system restart.
Picture 1

Picture 2

Picture 3

Picture 4