FAQ
戻る
New hardware issue
Cause
- Unsupported hardware.
- Incomplete population of a memory bank.
- Connection of the data cable, but not the power cable, of a new device.
- Be sure the hardware being installed is a supported option on the server.
- If necessary, remove unsupported hardware.
- Be sure the issue is not caused by a change to the hardware release. For more information, see the release notes included with the hardware.
- Be sure the new hardware is installed properly. To be sure all requirements are met, see the device, server, and OS documentation.
- Be sure no memory, I/O, or interrupt conflicts exist.
- Be sure no loose connections exist.
- Be sure all cables are connected to the correct locations and are the correct lengths.
- Be sure other components were not accidentally unseated during the installation of the new hardware component.
- Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current, and the correct version for the hardware is installed. For example, if you are using a RAID controller, you need the latest RAID Controller device driver. Uninstall any incorrect drivers before installing the correct drivers.
- After installing or replacing boards or other options, verify that the system recognizes all changes to the hardware in the BIOS or in the options setup in UEFI System Utilities. If the new hardware is not configured properly, you may receive a POST error message indicating a configuration error.
- Be sure all switch settings are set correctly.
- Be sure all boards are properly installed in the server.
- Uninstall the new hardware.
顧客サービス
オンラインサポート
日本国内でご購入された製品に関しては、製品箱に貼られているシール記載の、日本正規代理店サポート窓口までお問い合わせください。
日本国外でご購入された製品 (並行輸入品) に関しては、販売店までお問い合わせください。
※日本国内でのサポートは、日本正規代理店シールが貼られている製品のみとなります。
※2次販売品、中古品、譲渡品等はサポート対象外となりますので、予めご了承ください。
※日本国内でのサポートは、日本正規代理店シールが貼られている製品のみとなります。
※2次販売品、中古品、譲渡品等はサポート対象外となりますので、予めご了承ください。
連絡